• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-19-2024 11:44 AM - last edited on ‎03-20-2024 11:28 AM by Retired

HP Recommended

Hi all, where do you submit HP firmware bugs?  The issue is that the printer firmware is specifying the hostname in DHCP option 81 and does not specify it in option 12. As such, our DHCP scope doesn't have hostnames for this printer model. 

 

BROKEN
Option: (81) Client Fully Qualified Domain Name Length: 12 Flags: 0x05, Encoding, Server A-RR result: 0 PTR-RR result: 0 Client name: PRT08537

 

WORKING

Option: (81) Client Fully Qualified Domain Name Length: 21 Flags: 0x01, Server A-RR result: 0 PTR-RR result: 0 Client name: CLSBB387P.ourdomain.edu

 

What needs to change in the firmware is that it needs to specify the printer hostname in DHCP option 12 or do it correctly in option 81. Where do I submit this bug? Thanks.

Category:
1 REPLY 1

‎03-19-2024 02:24 PM

HP Recommended

I have escalated your post to the moderators but have also forwarded this to my contacts on the Dealer Support side asking them to forward to the firmware team to confirm.

 

One question: are you running the latest revision of firmware on the device?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.