Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-23-2024 02:51 PM - last edited on ‎02-26-2024 10:19 AM by Retired

HP Recommended
Product: HP Officejet Pro 8625 e-All-in-One Printer

Does my 8625 receive automatic updates if registered.....I saw a firmware update form last October regarding security on cartridges and my printer stopped working with non-HP cartridges where I had no issue previously....cartridge damaged messages....I cleaned the printer head thinking the was the issue......will installing HP cartridges resolve without firmware update? 

Category:
1 REPLY 1

‎02-24-2024 12:47 PM

HP Recommended

"will installing HP cartridges resolve without firmware update  "

 

It should resolve the issue.

 

You are better off waiting at least two weeks after an update for your printer appears before installing. 

Many wise people do that because they don't want to be the canary in the cave test.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.