First page of a document fails to print

[ProximAd]

Hi when i try and print a pdf document my printer prints every single page bar the firs page, i have checked and made sure "all pages" is ticked. its also printing back to front. i dont remember changing any settings. it also gives me an error message saying "failed to print the document". it prints all the other pages just not the first page... can anybody help me?

[Jeet_singh]

Hi @ProximAd,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you are facing issues while printing 2-sided / duplex on your Envy printer. I would suggest the steps mentioned below to try and fix the issue:

Go to Control panel – Devices and printers.

Right-click on DeskJet 3630 and select “Printing preferences”.

Under the Paper/Quality or Layout tab, select the 2-sided / duplex printing option.

Apply and save the settings. Now try to print.

If the issue still persists, then the issue could be with the printer drivers and I would recommend installing the updated printer drivers for smooth printer functioning. Here are the steps:

Unplug the USB cable from the printer and computer if present.

Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.

Restart your computer.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/dj3630/DJ3630__Full_WebPack_1107.exe to download and install the printer drivers.

Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Now, again change the printing preferences and try to print 2-sided and check. this should also help you print in color.

Those steps should do the trick, let me know the outcome!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.