First scanner, now printer won't work.

[drgds]

After 2 years of scant use, scanner failed. HP tech tried to help but it didn't work. Now it won't print. Have tried restarting, removing and re-inserting power plug, restoring default settings, with no luck. Thanks.

[VikramTheGreat]

Hi @drgds,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the details. When an HP OfficeJet Pro 8025e stops scanning and printing after a long period of light use, it usually points to either a firmware issue, a driver conflict, or a hardware fault.

Step 1: Power Reset

• Turn off the printer.
• Unplug the power cord for 60 seconds.
• Plug it back in and restart.

Step 2: Update Firmware

• Go to HP’s official page for your printer: 👉 HP OfficeJet Pro 8025e All-in-One Printer | HP® Support
• Download and install the latest firmware using HP Easy Start.

Step 3: Remove and Reinstall the HP App

• On macOS Mojave, uninstall the old HP Smart app.
• Download the new HP app from the Mac App Store or HP’s site: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Step 4: Reset Printer Settings

• On the printer touchscreen:  
  • Setup > Printer Maintenance > Restore Factory Defaults.
• Reconnect to Wi-Fi and re-add the printer in the HP app.

If Still Not Working

• Run HP Hardware Diagnostics UEFI (press Esc > F2 during startup) to check for hardware issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat