-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Flashing Blue Light on Officejet 3830

Create an account on the HP Community to personalize your profile and ask a question
05-22-2020 01:35 PM
Recently, I got a new WiFi modem. Now the blue light is flashing on my printer (trying to make a wireless connection) and I don’t know how to get it connected to the new modem? Please help??
06-02-2020 04:07 AM
Hi @Pokerken
Welcome to the HP Support Community. I'd be happy to assist you.
The flashing blue light indicates that the printer is not connected to a wireless network.
Let us try these steps to connect the printer:
On the printer screen, go to Setup > Network > Restore network settings
Go back to Network > Wireless > Wireless setup wizard > Select your network and enter the password.
Once the printer is connected to the network, the blue light becomes steady.
- Make sure the printer and the PC are connected to the same wireless network.
- This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
I hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee