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Lately every time I look at my printer,it’s flashing with the power icon on screen and number B3DBDBEBunder the power icon. I usually press the power button a couple times and it comes back to life but why is it doing this now? It’s more and more often. 

3 REPLIES 3
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@Cm85

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

error code showing B3C79710

I find my printer with the blue screen and this code constantly now. The only way to clear it off is to power off (which takes multiple pushes on the power button or to unplug and restart but the following day, it is flashing blue again with this number. 

 

It is HP ENVY 7155

HP Recommended

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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