Flashing information light on deskjet 2652

[tclinic]

Information light flashes and will not go out. tried a power reset and that did not work. This is on a Deskjet 2652

[sandytechy20]

@tclinic

Welcome to HP forums, I see that information light is flashing.

I am eager to assist you.

However, I will need a few details to provide an accurate solution,

• Are you getting any error message on the computer when the it blinks?
• Is the printer connected directly to wall outlet?

Reply with the above requested information for further assistance.

Cheers.

[tclinic]

No messages on computer  and yes it is connected straight to wall outlet.

[sandytechy20]

@tclinic

Thanks for the reply.

I appreciate your time and effort.

Make sure the ink cartridges are correctly installed

1. If the printer is off, turn on the printer.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   

3. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

4. Remove any protective tape that still might be on the contacts.

      CAUTION:

   Do not try to remove the copper electrical strip.

   

5. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its proper slot.

   • Insert the black ink cartridge into the right slot.

   • Insert the tri-color ink cartridge into the left slot.

   

6. Push the ink cartridge forward into its slot until it snaps into place.

7. Repeat these steps to replace the other ink cartridge, if necessary.

8. Close the ink cartridge access door.

   

 Update printer firmware

1. Download the printer firmware update utility.

2. Firmware update Utility (Windows)

3. Open the firmware update utility.

4. When the HP Printer Update window opens, see if the printer serial number displays.

   • If the name of your printer displays, select the name of your printer, and then click Continue.

   • If the serial number displays, select the checkbox next to it, and then click Update.

5. Turn the printer off, and then back on again after the printer firmware has finished updating.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[tclinic]

Removed ink cartridges and inspected. No tape left on them. Down loaded 1815 file and tried too install. message was 

printer is updated and would not let me install again.

[sandytechy20]

@tclinic

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Cheers.

[sandytechy20]

@tclinic

Post 1/2

I request you to contact HP Phone support. 

I request you to contact Phone Support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.