Flickering light from my HP tank printer 5000 and it won't print.

[Mimi252]

Pls what do I do? Each time I want to print, I keep getting a flickering signal of an orange exclamation sign and a rectangular sign with 3 dots in it and my tank printer HP 5000 won't print.  There's no jam paper and I have turned it off for 60sec and turned it back on yet it won't print. 

[zoey7886]

@Mimi252, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Tank printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Try these steps:

1. Check Printhead Installation

• Open the printer cover and check if the black and color printheads are installed correctly.
• If they are loose, remove and reinstall them securely.
• Make sure to remove any protective tape if the printhead is new.

2. Clean the Printheads

• If the printhead is clogged, cleaning it might help:
  • Open the HP Smart App on your computer or mobile device.
  • Go to Printer Maintenance > Clean Printhead.

3. Check Ink Levels

• Make sure all ink tanks have sufficient ink.
• Refill if necessary and allow the ink to settle before printing.

4. Reset the Printer

• Turn off the printer and unplug it for 2-3 minutes.
• Plug it back in and turn it on.

5. Perform a Printhead Reset

• Press and hold the Resume (Cancel) button for about 3-5 seconds to check if the printer responds.

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H