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‎07-15-2024 03:56 AM

HP Recommended

Already replace a printhead but still showing error for black colour ink what todo already reset the printer still not working 

 

Category:
1 REPLY 1

‎07-16-2024 07:57 AM

HP Recommended

Hi @Idalynedkhar,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're still having trouble with your HP Smart Tank 520. Let's go through a few steps to troubleshoot this issue:

1. Check the Ink Levels and Cartridges

  • Make sure the black ink tank is filled with genuine HP ink.
  • Check for any visible damage or clogs in the ink tank or printhead.

2. Clean the Printhead

  • Clean the printhead manually or through the printer's software.

Manual Cleaning

  1. Turn off the printer and unplug it.
  2. Open the printhead access area.
  3. Remove the printhead.
  4. Gently clean the printhead contacts with a lint-free cloth dampened with distilled water.
  5. Reinsert the printhead, ensuring it is properly seated.

Cleaning Through Printer Software

  1. Open HP Smart app or printer software on your computer.
  2. Go to the maintenance or tools section.
  3. Select "Clean Printhead."

3. Update Printer Firmware Update the firmware on an HP printer

  • Ensure the printer's firmware is up to date. You can check for updates via the HP Smart app or HP's support website.

4. Perform a Printer Reset

  1. Turn on the printer.
  2. With the printer on, disconnect the power cord from the back of the printer and from the wall outlet.
  3. Wait at least 60 seconds.
  4. Plug the power cord back into the wall outlet and then into the printer.
  5. Turn on the printer if it does not automatically turn on.

5. Check for Obstructions

  • Inspect the printhead carriage area for any paper jams or obstructions that might be causing the issue.

6. Run a Diagnostic Report

  • Print a diagnostic report to identify any specific error messages or issues.

Refer to this document: HP Smart Tank 520 All-in-One series User manual

 

I hope this helps. 

`

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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