For the past few days i have been stuck in 49 service error loop

[pete008]

I have tried everything: resetting the printer to factory reset. Resetting my network. Reinstalling the (new) firmware. But every time i try to print it says 49 error and resets the printer. Any tips??

I am running Sequoia 15 on my macbook air.

On my iphone I try to print documents and it doesnt even reach the printer.

[Kuroi_Kenshi]

Hi @pete008,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Firmware and Software:

• Ensure that your printer firmware is updated to the latest version. You've mentioned reinstalling new firmware, which is a good step. Double-check that it’s the latest version compatible with your printer model.
• Similarly, ensure your MacBook Air’s printer drivers are up-to-date. Visit the HP Support website to download any available updates.

Check Print Jobs:

• Sometimes, corrupted print jobs can trigger a 49 error. Clear all pending print jobs in the print queue from your Mac and iPhone before attempting to print again.

Network Connection:

• Since you mentioned network issues with your iPhone, ensure that your printer is connected correctly to your Wi-Fi network.
• Check if the devices (MacBook and iPhone) are on the same network as the printer.
• Consider resetting network settings on the printer and reconfirm the settings on your devices.

Test Printing:

• Try printing a different document or a test page to see if the issue persists. Sometimes specific documents can cause issues.

Use a Direct Connection:

• Connect your printer directly to your Mac using a USB cable and try printing. This may help identify if the issue is network-related.
  
  I hope this helps.

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Best regards,