Forced to use HP Printer

[MercuryHiro]

I just bought an HP printer and the setup tells me I can get HP+ for free only to find out when I research HP plus before subscribing that it locks you into using HP ink, so I decline the shady offer only to be told HP has a security measure in their printers that prevents third party cartridges from being used whether I subscribe to HP+ or not. This has got to be the shadiest business practice I have ever personally encountered. HP doesn't sound very confident in their product being the consumers go to cartridge so they try to lock you in and then overcharge for the ink. I'm sending this thing back and never glancing HP's way again.

[MercuryHiro]

It is not a laserjet printer it's an office jet model but that option wasn't available in the choices and they forced me to choose 1 in order to post

[resistencia]

Hi @MercuryHiro 

HP + printer models are those that end with “e” at the end, these models can only use original cartridges, the cartridges can be obtained through the HP + or in stores but must be original.

[Dragon-Fur]

@MercuryHiro 

Welcome to the HP English Community --

Understood --

All the major manufacturers produce great products -- you should have what you want.

There is a distinction between the requirements for HP+ service contract the the standard cartridge protection enforced on the printer.

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Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

 Dragon Comments

The printer requires that all ink cartridges used in the printer include an HP chip embedded in the cartridge.

This limitation includes cartridges that are refilled (by you) and / or refilled and sold by any seller, or remanufactured .

This protection is called Dynamic Security.

There is no legal means of removing or bypassing the need for the HP chip in the ink cartridge.

HP does not sell, recommend, nor support any of used or refilled practices.

The use of of a used or refilled HP chipped cartridge might be tolerated by the printer.

Trouble with refilled / remanufactured ink?  See the ink seller for information, help, or support.

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Message Content References

------------------------------   Important  ----------------------------------

There is a lot of information in the following sections.

Why?

The answers to your questions include hidden complexity, some of which is important.

Depending on the subject and section, some information might be repeated.

Skip what you do not need.

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Excerpted from an OfficeJet Pro user manual for an "e" model printer in the series

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

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Important

HP Instant Ink Print-by-Page subscription can be added to HP+ (but is not required).

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Things that are HP+

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup (HP Smart app)

 Read >>> About HP Smart Advance for HP+ printers

And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

• HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are mission (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

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“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

Minute 2.07 – “To use Print Anywhere”

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.