Forgot EWS password and cannot connect to router

[Sondag-ID]

I Hove 2 problem

1. 1 forgot EWS admin password. I try reset with push Wifi + Cancel button. But this way just reset wifi config. How to reset EWS admin password?

2. My printer cannot connect to wifi router with WPA/WPA2 security.  My print can connect wifi router without security (open system). How to connect my printer with wifi router if using WPA/WPA2 security.

addtional information

My printer  using firmware revisionn SIP1FN1733BR

[MKazi · Accepted solution]

@Sondag-ID

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP DeskJet Ink Advantage 3635 All-in-One Printer. I read that you have forgotten the EWS password and would like to reset it. Secondly, you would like to connect the printer to the router using the WPA/WPA2 security. I appreciate the steps you have performed and have certainly done a good job.

I have sent you a private message with the reset steps for your HP printer. This will completely reset the printer to its original factory settings. 

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂

[Sondag-ID]

My problem not resolv

[MKazi]

@Sondag-ID

Hi,

I understand that the issue is not yet resolved. I recommend you to reach out to our HP phone support team for further course of action. 

Hope this works out. Good luck! 

[MKazi]

@Sondag-ID

Hi,

I'm currently investing this case further and will get back to you in a day or two.

Thank you for your patience. 🙂