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‎01-25-2020 09:04 AM

HP Recommended
Product: HP Officejet Pro 8620

Hi,

I have forgotten my administration username and password for my HP 8620 Office Jet Pro printer. I cannot do a hard reset as it asks me for my password. Help?

1 REPLY 1

‎01-28-2020 03:34 AM

HP Recommended

Hi @ajvds

 

Welcome to the HP Support Community. I'd be happy to assist you with the admin password issue. 

 

Let's try these steps to restore the network settings to defaults - 

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

3. Touch OK. 

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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