Forgot to use promo code

[song8ird]

I did not know about the referral program until after my printer was already registered with the program. My parents are already registered and their referral is the reason that I am using HP instant ink, so we would like to utilize the referral program. Am I still able to use their referral code so that I can give them the free month of printing that they deserve?

[I-KnowThings]

Yes, you can. The best approach is:
-get chat support.
-have your account info, with YOUR Refer-a-Friend, code.
-get your parents Refer-a-Friend code (they can email it to you.).
-have chat support, with the associated code ( of your parents) applied, so that they, as the "Referring" party, will get 1 mos service, & you, as the "Referred" party, will also get 1month of service! Win-win!!

[A4Apollo · Accepted solution]

Hey there! @song8ird, Thanks for stopping by the HP Support Forums!

I understand you are having issues using the referral code.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

@I-KnowThings, Sorry to jump into this thread. Just want to help the customer further.

@song8ird, As the expert replied all the things suggested are valid.

After you enrol your printer with the HP Instant Ink service, you can sign in to your account to see if a promotion, free month, or other special offer was applied.

1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

   Your HP Instant Ink account page opens.

2. Free months applied to your account and the date that billing starts are displayed in the My Account section. Click the "See FREE months details" link for more information.

   

Refer this article to know more information about Enrolling in HP Instant Ink.

Refer this article to know more information about instant ink.

If you have any issues using the referral code sent by your friend, please share your instant ink account details and referral code in a private message.

I will check the details and help you in getting the referral link updated.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Bishness2011199]

So, if my friend forgot to use my code I call and use mine as the parent code or theirs?