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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Forgotten EWS Password - Deskjet 2600 Series

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10-01-2019 03:01 PM
I have recently moved home. I am trying to set-up the printer in question to a new access point. I tried the 'Easy' Setup program but that failed each time with no actual reason as to why. So connected directly via Wifi Ad-Hoc after printing the info sheet (info button and wifi button together).
I logged into EWS and attempted to change the settings however every single username & password I could possible think of does not work. I have InstantInk, I thought it would be the same password as that. Turns out it isn't.
I tried factory resetting it from EWS, but requires a password which I have forgotten. I tried a network reset but that did nothing either. How do I actually factory reset this thing without a password? Or get access to it?
Essentially, I have a printer that is fully functional except that I can't access it's settings to use it. It's rather sad, as I'll just go buy a new non-HP printer and this will end up in the bin (probably after me smashing it up with frustration) - which is a waste as there is nothing physically wrong with it.
10-04-2019 04:19 AM
Hi @Jordanne_R
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Asmita
I am an HP Employee