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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Deskjet 2630
Microsoft Windows 10 (64-bit)

I have recently moved home. I am trying to set-up the printer in question to a new access point. I tried the 'Easy' Setup program but that failed each time with no actual reason as to why. So connected directly via Wifi Ad-Hoc after printing the info sheet (info button and wifi button together).

 

I logged into EWS and attempted to change the settings however every single username & password I could possible think of does not work. I have InstantInk, I thought it would be the same password as that. Turns out it isn't.

I tried factory resetting it from EWS, but requires a password which I have forgotten. I tried a network reset but that did nothing either. How do I actually factory reset this thing without a password? Or get access to it?

 

Essentially, I have a printer that is fully functional except that I can't access it's settings to use it. It's rather sad, as I'll just go buy a new non-HP printer and this will end up in the bin (probably after me smashing it up with frustration) - which is a waste as there is nothing physically wrong with it.

2 REPLIES 2
HP Recommended

What kind of reason would a physical factory reset option not be included? 

HP Recommended

Hi @Jordanne_R

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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