Frequent Error message on OfficeJet Pro 8710

[jerwayne74]

I frequently find an error message on the printer telling me to shut down/restart the printer. I've looked for firmware updates to no avail. I'm wondering how to fix this error message. I'm not seeing an error code.

[Jay_G24]

Hi @jerwayne74,

I'd like to help!

Could you share an image of the error you're receiving?

 Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[jerwayne74]

[jerwayne74]

[Jay_G24 · Accepted solution]

Try the below suggestions-

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

   If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps!