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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy Photo 7800
macOS 10.15 Catalina

No error messages.  When I go to print from my iMac photos which are in color, when I go to print it shows black and white.

I have a HP Envy Photo 7855

1 REPLY 1
HP Recommended

@Sarge1226

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, check the print settings and make sure they are appropriate for your print job.

Check the print settings for your print job in macOS or OS X.

  1. Open a document, click File, and then click Print.

    The Print window opens.

  2. Select the Paper Type/Quality or Media & Quality menu.

  3. Depending on your print job, you might consider modifying the following settings:
    paper type and print quality.

If the issue persists, follow the next steps from here: https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c... Black or Color Ink Not Printing, Other Print Quality Issues (Read the section that matches your operating system)

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software: 

Update printer firmware 

Update software on Mac  

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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