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Message 1 of 2
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Flag Post

Fuzzy yellow stuff in ink cartridge?

HP Recommended
officejet pro 6978
Microsoft Windows 10 (64-bit)

So, I got this printer not long ago. A month or two. It was working great until I noticed streaks in the blue ink. I did a printhead alignment and two printhead cleanings. The second, more thorough printhead cleaning failed. So I decided to look into doing a printhead cleaning manually, and got the idea to see if I could take the printhead out.

I couldn't figure out how to take the printhead out, but while I was doing that I noticed that there was a weird fuzzy yellow debris on my blue ink printhead. And saw even more on the cartridge itself!

 

cartridge-close-up.jpg

What is this, a fungus? SPIDER EGGS?!! More importantly, what do I do about it?????? My first kickstarter just ended and I have orders to fill!
Edit: HP is refusing to allow my 111kb picture of the cartridge to show on the website for some reason.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@artbysnail, Welcome to the HP Support Community!

 

I have received the picture of the ink cartridge. However, I cannot tell what the substance is.This looks like a hardware issue with the ink cartridge. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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