GETTING ERROR CODE 0X00829C98 HW WATCHDOG C

[JZ0]

GETTING ERROR CODE 0X00829C98 HW WATCHDOG C

[Sneha_01]

Hi @JZ0,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x00829c98 HW WATCHDOG C is related to hardware watchdog timers, which are mechanisms used to detect and recover from computer malfunctions. This specific error code indicates a hardware watchdog timeout, meaning that a hardware component or process took too long and triggered a timeout. Here's a step-by-step guide to troubleshoot and address this issue:

1. Restart Your Computer

• Basic Restart: Sometimes, simply restarting the computer can clear transient issues. Power off the computer completely, wait for about 30 seconds, then power it back on.

2. Check for Overheating

• Cooling System: Ensure that the cooling system (fans, vents) is clean and functioning properly. Overheating can cause hardware components to malfunction.
• Clean Vents: If your computer has dust buildup in the vents, use compressed air to clean it out.

3. Update System BIOS/UEFI

• Check for Updates: Visit the manufacturer’s website and check if there are any BIOS/UEFI updates available for your system. Updating the BIOS can resolve compatibility and hardware issues.

4. Update Device Drivers

• Drivers: Ensure that all device drivers are up to date. This includes drivers for graphics cards, chipsets, and other hardware components.
• Device Manager: Go to Device Manager on Windows (search in the Start menu), right-click on each device, and select Update Driver.

5. Run Hardware Diagnostics

• Built-in Diagnostics: Many computers come with built-in diagnostic tools. Restart your computer and press the diagnostic key (often F2, F12, or Esc depending on the manufacturer) to run hardware diagnostics.

6. Check for Software Issues

• Recent Changes: If the error started appearing after installing new software or updates, consider uninstalling or rolling back those changes.
• Safe Mode: Boot into Safe Mode to see if the issue persists. If it doesn’t, the problem may be related to software or drivers installed in normal mode.

7.  System Restore

• Restore Point: If the issue began recently, you can try restoring your system to a previous state using System Restore:
  • Go to Control Panel > Recovery > Open System Restore, and follow the prompts to select a restore point.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JZ0]

Thanks Rachael for your quick response.

My error code is for HP Envy 5070 printer and there are a few computers connected to the printer (wireless). Do you mean to restart all the computers?

[Sneha_01]

Hi @JZ0,

Could you please check with all the devices:)

Rachel571

HP Support

[JZ0]

It has nothing to do with other computers. The error code is for HP Envy 5070 printer. All other computers are shutdown. Please send me how to reset the printer. I cannot shut down the printer after the error code. I have to unplug power supply from the wall.

[Sneha_01]

Hi @JZ0,

Thank you for your response, To perform a factory reset on the HP Envy 5070 printer, follow these steps:

Power On the Printer: Make sure the printer is turned on. If it's not, press the power button to turn it on.

Access the Control Panel: On the printer's control panel, locate the "Setup" button, which typically looks like a wrench or gear icon.

Navigate to the Printer Maintenance Menu:

• Press the "Setup" button.
• Use the arrow keys to navigate to "Printer Maintenance" or a similar option, depending on your model.

Select Restore Defaults:

• Within the Printer Maintenance menu, look for an option that says "Restore Defaults" or "Factory Reset".
• Select this option.

Confirm the Reset: You may be prompted to confirm that you want to restore the factory settings. Confirm your choice by selecting "Yes" or "OK".

Wait for the Process to Complete: The printer will take a few moments to complete the reset process. It will restart, and the factory settings will be restored.

Take care and have a good day. 

Rachel571 

HP Support

[JZ0]

Whenever I power on the printer, there is beep sound and then the error message comes before I can reset the printer. None of the bottons works (including power button) after the error message shows up. I have to unplug the power supply to shutdown the printer. Any resolution? I already saw many of the same question posted in the HP Community. But I couldn't find a resolution. 

[Sneha_01]

Hi @JZ0

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[JZ0]

It sees no way to resolve this issue. I have recycled this HP Envy 5070 printer (looks new) to nearby Bestbuy.