Gaps on paper after printing

[tikigirl]

Hi Kumar - Sorry for the delay in response, I didn't get notification that my message had been replied to.  I made a PDF and Word doc copy and it is still doing the same thing.  Ink levels on printer say half way.  Not sure what  'stand alone' means, I tried to google it and nothing came up. 

[tikigirl]

Whoops, forgot to add the printer.  It's a HP Officejet 4650

[Kumar0307]

@tikigirl

A standalone copy means to make a copy of a document by placing a document on the scanner glass and clicking on the copy button on the printer screen.

Let us try these steps to resolve this issue:

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, then touch Setup.

2. Touch Tools, then touch Clean Cartridges.

Also, Manually clean the area around the ink nozzles. refer to step 13 mentioned in this document.

Align the printer

1. On the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Tools.

3. Swipe up on the display, then touch Align Printer.

4. Lift the scanner lid.

5. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

6. Close the scanner lid, then touch OK. The printer aligns the ink cartridges.

7. Try printing.

Keep me posted

[tikigirl]

Hi I could not clean the black ink cartridge manually  because the head it was blocked, the head would't move over. it stayed on the right side.    I could only clean the color cartridge.  I did alignment and clean cartridge otherwise

[tikigirl]

I was able to clean the black cartridge.  Did everything you suggested and there are still gaps in the black portion of the printouts. 

[FedM]

Mine issue had been fixed by itself, and it happens for the second time already.

I did all the things that HP support suggested, but nothing worked for me.

The next day after the issue it started printing with normal quality

[tikigirl]

Lucky you !!!

[Kumar0307]

@tikigirl

That's unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tikigirl]

Kumar - thank you for your assistance.