Gateway Reachable Error

[Althy30]

Hi,

In the last two days, the printer in my office (OfficeJet Pro 9130e Series) can't be connected to computers to carry out printing jobs. Using the "add printer" function on Windows 11, it is possible to see the printer, but upon connecting it always fails. However, we are able to print through phone. We primarily use the Wifi-Direct function to carry out printing tasks. 

I have printed out the Network Configuration Report and on the "Diagnostics" section, Wired Interface, Wi-Fi Interface, Connectivity to HP are have the error status. The printer is also shown to be connected to the internet.

The printer is connected to Ethernet with a IPv4 address starting with 192.168. Wifi Direct function is enabled. 

The firmware is up to date with the latest version as well.

I have already tried turning on and off the wifi direct but the problem persists. Would greatly appreciate any insight to address the "Gateway Reachable Error". Also, I'd like to know where I can access gateway settings. 

Thanks a lot in advance.

[Garp_senchau · Accepted solution]

@Althy30, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with a network connectivity issue that's preventing your OfficeJet Pro 9130e from fully connecting to your computers, despite being able to print via Wi-Fi Direct. Let's break down the problem and go through troubleshooting steps to fix the issue.

1. Restart the Printer and Network Devices:

Printer: Power off the printer, wait for about 10-15 seconds, and then power it back on. This will reset the network connection.

Router: Restart your Wi-Fi router or any access points to ensure it is functioning properly.

2. Check Network Configuration:

Check IP Address: Since your printer has a static IP (starting with 192.168.x.x), ensure that the printer’s IP address is within the correct range of your local network. You can verify this by checking your router’s IP address range.

You can do this by accessing your router's web interface (typically accessible via 192.168.1.1 or 192.168.0.1) and checking the DHCP IP range.

Conflict Check: Make sure there are no IP address conflicts in the network. If the printer’s IP address conflicts with another device, you will need to assign it a new static IP.

3. Verify Gateway and DNS Settings:

Go to the Network Configuration Report printed out from the printer, and locate the Gateway IP and DNS Server. If these are incorrect or missing, you may need to set them manually.

Accessing Gateway Settings:

Go to the printer’s control panel: Settings > Network Setup > Wireless Settings.

Look for Network Setup > Advanced Settings to access gateway and DNS configurations.

If you see incorrect settings, manually configure them to match your local network settings.

4. Reset Network Settings on the Printer:

If the problem persists, try resetting the network settings on your printer. This will clear out any potential configuration errors.

On the printer’s control panel, navigate to Settings > Network Setup > Restore Network Defaults.

After resetting, reconnect the printer to the network, ensuring it's configured correctly.

5. Check Wi-Fi Direct Settings:

Disable and Re-enable Wi-Fi Direct: While you mentioned you’ve already toggled Wi-Fi Direct, it’s still a good idea to disable Wi-Fi Direct, restart the printer, and then re-enable Wi-Fi Direct.

Wi-Fi Direct Print Test: Ensure that the printer is properly receiving Wi-Fi Direct print jobs. You may want to try printing from your phone or a mobile device to confirm that the direct connection is functioning correctly.

6. Update Printer Driver and Software on Computer:

Reinstall Printer Drivers: Even though your printer is visible when you try to connect it, there could still be a driver issue.

Uninstall the current printer driver from your computer and then reinstall the latest driver from HP's website.

HP provides utility called HP Smart that can assist in troubleshooting printer setup and connectivity.

7. Check for IP Connectivity:

Open Command Prompt on your computer.

Type ping <printer's IP address> (e.g., ping 192.168.x.x).

If there is no response or a "Request Timed Out" message, the printer is not properly connected to the network.

If the ping test succeeds, it means your computer can reach the printer at the IP level.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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