• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-09-2021 08:13 PM

HP Recommended
Product: HP 8500
Operating System: Microsoft Windows 10 (32-bit)

Printer was working. Got a change cartridge message to replace the 950 black. I did, closed the access door.  Authentication was processed. Then suddenly I get the error message of general printer failure/cartridge failure.  Unplugged unit, waited 60 sec and re-plugged in., Printer does startup routine but then goes to error message. Any thoughts would be appreciated. Thanks.

Category:
1 REPLY 1

‎05-13-2021 10:37 AM

HP Recommended

@danslucky2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the error message or code?
  • Have you tried re-installing the new ink cartridges?
    Also, try installing the old cartridge to verify new cartridges are not damaged or faulty. 

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.