General printer error 0x61000f6

[peasantfarmer]

Following a paper jam i have a persistent error message "general printer error 0x610000f6".  Nothing i do seems to help [following HP instructions]. Can anyone suggest anyhting, or do I give up and buy a new printer?

[TEJ1602]

@peasantfarmer, Welcome to HP Support Community!

If you have tried all the troubleshooting steps from this document, I am afraid it could be a hardware issue. 

You can try our other support options for further assistance. Follow the steps below:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[peasantfarmer]

Thanks for the response.

The document you referred me to speaks about 'Ink system failures'. is this correct?

The incident followed a paper jam in the main paper feeder rollers, which I think I have cleared - cant see any visible scraps of paper, but acess is difficult.  Is it possible to get the mian rollers out to examine them fullly?

[TEJ1602 · Accepted solution]

@peasantfarmer

The document shared was with reference to the error code on the printer.

As far as the main rollers are concerned, they cannot be removed. And hence I referred you to our other support options.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!