Genuine HP Black ink Cartridge Brand new yet showing as missing or damaged

[Asterv]

Hi despite trying just about everything recommended including testing different black ink cartridges, i keep getting the error message  in relation to only the black ink cartridge " Cartridge Problem" one or more cartridges appear to be missing or damaged  ....desperate for a solution or the printer is going in the recycling bin .....

[Kumar0307]

Hi @Asterv

Welcome to the HP Support Community. I understand you are not able to print in color. I'd be happy to assist you. 

Have you tried connecting the printer using a USB cable and try printing in color?

This seems like a compatibility issue between the printer driver and the latest Win 10 update. Let us try these steps to resolve this issue:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Asterv]

Hi Kumar tried your recommendations, but not having any luck ....any other suggestions? This is really frustrating...,😤

[Asterv]

hi Kumar  tried what you suggested without any luck, Any other suggestions ? Black ink cartridge still showing as empty ......

[Kumar0307]

@Asterv, that's unfortunate. 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Asterv]

With all due respect, my printer is  out of warranty. I am not going to pay for it to get serviced, I have spent enough money on genuine HP ink cartridges. I am sure you can dig a bit deeper and find a solution with your technical people.  ..looking forward fo you and all your colleagues  help...

[Kumar0307]

@Asterv

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[Asterv]

I don’t how exactly it happened but the printer finally recognized all ho cartridges.....,thanks for your help to date, 

[Kumar0307]

@Asterv

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!