Genuine HP ink cartridges (XL) rejected by Envy 5532 as incompatible

[Sealord]

I recently purchased Black and Tricolor genuine HP cartridges for my Envy 5532. These are both HP61XL and the outer cardboard packaging of both cartridges lists Envy 5532 as an appropriate printer for these cartridges. When installed, the printer rejects either or both cartridges as incompatible. I have never had this problem before. 

Two possible issues:

1. The printer's error message gave a clue that the cartridges were incompatible "in its current configuration", which may suggest there is a way to reconfigure it (I do not know how that should be done). This may be due to using XL cartridges for the first time.
2.  I bought the printer in UK and the cartridges in USA, although I have done that many times in the past without problems

Any suggestions?

[The_Fossette]

@Sealord,

Welcome to the HP Support Community!

You need to perform regionalization reset to accepted those cartridges. I recommend you contact support and they will assist you in regionalization reset.

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Sealord]

I already tried to contact Support and failed. That is why I posted on this board as the only reasonable option.
When I follow your advice as far as Step 4 the only options are to pay for a phone help service or to post on this board. There is no chat option.
I have just paid as much for a pair of new, genuine HP inks as the original cost of my printer!! These inks are advertised on the packaging as suitable for my printer and yet they are rejected by the printer as incompatible. No "regionalisation" warning is given. Perhaps it's me, but I do not see why I should have to pay a (substantial) fee to obtain support for such an issue. 

HP are you listening?

[The_Fossette]

@Sealord,

The cartridges are in warranty and there should not be any fee to contact support.

I am sending you a private message with the tech support number. Please contact them and they will assist you in this regard. Or else you can also contact our Facebook and Twitter support and they will also assist you in doing the regionalization reset.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!