Getting 0x61000072 error tried power cord method no success

[Swaroski]

SN [personal info removed] getting 0x61000072 error and doesn't let me print

[Raj_05]

Hi @Swaroski,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code 0x61000072 on an HP printer usually indicates a hardware issue or a problem with the printing mechanism. While the power cord method is a common troubleshooting step, there are other steps you can try to resolve the issue.

Restart the Printer:

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions in the paper path.
• Open the printer cover and check for any stuck paper. If you find any, gently remove it.

Inspect for Foreign Objects:

• Look inside the printer for any foreign objects (e.g., paper clips, debris) that may be causing the problem.

Reset the Printer:

• Turn off the printer and unplug the power cord.
• Wait for a couple of minutes, then plug the power cord back in and turn on the printer.

Update Firmware:

• Check if there is a firmware update available for your printer model on the HP support website. Updating the firmware may resolve known issues.

Check for Ink Cartridge Issues:

• Ensure that the ink cartridges are properly installed and not empty. Replace any empty or low cartridges.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the rear of the printer.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer.
• Turn on the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support