Getting 'ERROR - PRINTING' when printing any document from Windows 10 to my HP8710.

[stperry]

I am trying to print documents from my Windows 10 PC to my HP8710 printer.   All documents have been stuck in the spooler with the message 'ERROR - PRINTING" . All applications create this message.

I have:

1) Deleted and re-installed printer and drivers.

2) Stopped and restarted spooling services.

3) and all sorts of things i can think of doing.

My printer is wireless.  My Apple IPad and Iphone will connect and print flawlessly.

Documents and status reports generated by HP's own application will print.

Help!   This is driving me crazy.

[KrazyToad]

@stperry

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.12.1161_1.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[stperry]

Followed directions and documents do not print. They stack up in the print quque with an ‘error - printing’ message.

[KrazyToad]

I suggest you download and run the HP Print And Scan Doctor

https://support.hp.com/us-en/help/diagnostics?category=printing&issue=print-job-stuck

[stperry]

Your suggestion did not work.  I would like to point out that I CAN print from my iphone and ipad.  I can also print from another Windows 10 device.   It is this one device that I cannot print from.

I wonder if an Windows update might have messed it up.  The computer is up to date with its updates.

[KrazyToad · Accepted solution]

First uninstall the printer software from root level once again and then install the Windows Native Driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

[stperry]

It worked.  Thanks.

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you