Getting a message "Print cartridges shorts or damaged" and can do nothing

[marerob1]

I had copied a black & white document and turned it over to copy the other side and this message came up and will not go away.   "Print cartridges shorts or damaged".  I had put a new color cartridge in a week ago but had printed 5 or 6 color copies  OK.

[Raj1788]

@marerob1

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Where are you getting the error?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-photosmart-e-all-in-one-printer-series-d110/4023244/document...

Restart the printer

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)