Getting an error message during printer setup

[Lizsablan]

I am trying to setup a printer that I just bought and I’m getting an error message EBS00P0013

[Garp_senchau]

@Lizsablan, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The error message EBS00P0013 typically indicates an issue with the initial setup of your printer. Here's a step-by-step guide to troubleshoot and resolve this issue:

1. Check Printer Connectivity

• Ensure that all cables are securely connected and the printer is powered on.
• If you are using a wireless connection, make sure the printer is connected to the correct Wi-Fi network.

2. Update Printer Drivers

• Visit the HP Drivers & Software page.
• Enter your printer model and download the latest driver and software updates.

3. Install Printer Software Correctly

• Use the installation disc or downloaded software from HP's official website.
• Follow the on-screen instructions carefully during the installation process.

4. Check for Paper Jams and Obstructions

• Open the printer covers and check for any paper jams or obstructions that could be causing the error.

5. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds before plugging it back in and turning it on.

Also, refer to this: HP Smart app errors during setup and account registration | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,