Getting error code 0xb8558e8a on my 3830 printer

[Anil123451]

i have an hp printer 3830. i started a print job and suddenly it stopped and flashed this error code 0xb8558e8a

i powered it off and un plugged and now it wont turn on

I left it unplugged over night.

i held the power button for 60 seconds and then plugged it back in,

still not turning on.

what happened here, what do i do? 

 

[Max3Aj]

@Anil123451, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 
The error code 0xb8558e8a on your HP OfficeJet 3830 All-in-One Printer is a critical firmware or hardware failure code. It typically points to a fatal internal error, often occurring during a print job. 

Here are some steps you can try 

Hard reset the printer: 
>Unplug the power cord from the printer and from the wall outlet.

>Press and hold the power button for 60 seconds (you did this, good).

>Wait at least 10 minutes.

>Plug directly into a wall outlet (avoid surge protectors or extension cords).

>Try turning the printer on.

Try a Different Wall Outlet & Power Cord

• Test another outlet (preferably one you know powers another device). 
   

If these don't work, then the printer likely suffered a hardware failure, possibly on the logic board or power supply, especially since it won’t power on at all after displaying a fatal error code. We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Anil123451]

Thank you.

I tried your suggested steps and it did not work.

I also tried looking for the closest authorized service center but in the usa it only shows one location in Torrance, CA.

I also put my zipcode and it does not show any. 

I used this site. https://support.hp.com/in-en/help/service-center

Do you have any service center in Northern California?

[Max3Aj]

@Anil123451, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[Anil123451]

hello,

the support here is sending me to send DMs but nobody in the DMs is answering simple questions:

1) Where are the authorized HP service centers for consumer print in USA. On the locator url only 1 place shows up in southern california.

 I have asked multiple times in the DMs where are the other locations and nobody has given any answer.

I am in Northern California, so please tell me what locations are here. 

2) I was told and given instructions to contact support by phone. To get the number I followed instructions to get to the contact options. However I mentioned in the DMs that the message it shows is " service unavailable at this time" 

So what is the phone number to contact? 

So it seems HP does not offer any support solutions if warranty has expired and doesnt not want to tell customers this. 

It seems only oopption would be to buy a new printer.