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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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I had an electrician working at home and turned off power to home office a couple of times. When printer booted back up showing error code OX83C0000A. I have turned the printer on/off as well as unplugged from wall. Won't allow any interaction with device buttons.
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Hello @TXJIM-2314 .
Pending some response from another expert, you can perform the following:
Eliminate the error by resetting the printer without the ink cartridges.
Open the cartridge access door or cover.
If the carriage moves toward the center of the printer, continue with these steps.
If the carriage does not move toward the center of the printer, close the access door or cover. Disconnect the power cord from the printer and the power supply, wait 60 seconds, and then reconnect the power cord to the printer and to a wall outlet. Turn on the printer and then continue with these steps.
Remove the cartridges.
With the printer on, disconnect the power cord from the printer.
Disconnect the power cord from the power supply.
Wait 60 seconds.
Plug the power cord back into the wall outlet and into the printer.
NOTE: HP recommends that you plug the printer directly into a wall outlet.
Turn on the printer.
Reinsert the cartridges, and then close the cartridge access door or cover.
Follow the steps to align the printer if prompted.
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