Getting error message Job Aborted: Certificae fetchin

[Martie05]

Noticed error message after"Norton Driver Updater" free trial

[Nal_NR · Accepted solution]

Hi @Martie05,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be to encounter error messages, especially when you're trying to print something important. Let's work through this together to resolve the issue with your HP Color LaserJet CP1518ni printer.

• Did the error message start appearing immediately after using the Norton Driver Updater, or was it present before?
• Have you tried printing from different applications to see if the issue persists across all of them?
• Are you able to access the printer's web interface via its IP address to check for any security certificate-related warnings?

Remove and Reinstall the Printer Driver:

• Go to Control Panel > Devices and Printers, right-click your printer, and select Remove device.
• Download and install the latest driver from the HP support website.
• Avoid using third-party driver updater tools, as they may install incompatible drivers.

Clear Print Queue and Restart Print Spooler:

• Press Win + R, type services.msc, and find Print Spooler.
• Right-click, select Stop, then go to C:\Windows\System32\spool\PRINTERS and delete any files in the folder.
• Restart the Print Spooler service and try printing again.

Check Security and Firewall Settings:

• Norton security software may block communication with the printer.
• Temporarily disable Norton and try printing again to see if it resolves the issue. If it does, adjust Norton’s settings to allow printer communication.

Manually Install a Generic Driver:

• Go to Devices and Printers > Add Printer, select Add a local printer, and choose HP Universal Print Driver (PCL6 or PostScript) as an alternative driver.
• This can bypass potential driver issues related to certificates.

Reset Printer Network and Security Settings:

• On the printer control panel, navigate to Network Settings > Restore Defaults to reset the network and security configurations.
• Then reconnect the printer to your Wi-Fi or Ethernet and try printing again.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Martie05]

Thank you, Removing and reinstalling the printer driver took care of the issue. I appreciate the help.

Martie05

[zoey7886]

@Martie05, you are very welcome! I'm glad I could help you!

Feel free to reach out if you have any other questions or concerns.

Regards,