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David332
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Message 1 of 2
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Flag Post

Getting error to remove and reinstall ink cartridge on HP6960 using non-HP ink cartridge.

‎08-29-2020 03:56 PM

HP Recommended
Product: HP6960
Operating System: Microsoft Windows 10 (64-bit)

Getting error to remove and reinstall ink cartridge on HP6960 using non-HP ink cartridge.  Need to be able to use non-HP ink.  How can I bypass this issue?

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1 REPLY 1
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Jay_G24
HP Support Agent
HP Support Agent
5,578 5,550 328 363
Message 2 of 2
Flag Post

‎09-01-2020 05:52 AM

HP Recommended

Hi @David332,

 

I'd like to help!

 

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which are refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

I hope that answers your concern adequately. Let me know!

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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