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Getting false print cartridge cannot move error that will not let me print on my HP Envy 7460

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Had a paper jam that was removed, but now keep getting a print cartridge cannot move error due to a paper jam that is not there. No matter what I do (I've opened up everything, I've done a factory reset, I've unplugged it, etc.), it keeps coming back and will not allow me to print. 

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HP Support Agent
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@aschair, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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