Getting incompatibility message for the new HP 61 Tri-Color cartridge for a HP Envy 5530

[Putzy202]

Went to put in a brand new HP 61 Tri-Color ink cartridge in my 5530 Envy printer and keep getting "cartridge incompatibility" message.  It's the same HP OEM cartridge I've been using all along.  At $26 a copy, this is going to get old in a hurry. System has been unplugged, heads cleaned, etc. Same message over and over again.  Is it a bad cartridge or is HP changing compatibility for various cartridges?

[Raj1788]

@Putzy202

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, follow the solution in the below document to resolve the issue.

Click here: https://support.hp.com/in-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/document/c0374... for Ink Cartridge Problem.

Keep me posted, how it goes!

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Have a great day!

Cheers:)