Getting the error "Cannot print. Connect printer to update HP Instant Ink status on HP Officejet Pro

[chingadera]

I am getting this error and printer cancel all my print jobs. I already reset evereything in printer and modem. I reconfigure wifi, wireless, and this error happens with any computer so it is not OS related. It is printer. All seems to be connected but when trying to print, I get the same error. From a browser I got into the IP of the printer, and all seems OK. Even webservices says it is all connected. But when tryign to print, I get the same error. No USB cable is connected either. It seems like it doesn't connect to the Internet, but how can I test if the printer can connect to the Internet? 

[Rainbow23]

Hi @chingadera,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing printing issues with your HP printer using instant ink cartridges.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

I hope this helps.

Have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!