Gibberish

[simonfa]

No Firmware to update for me. Still getting this wasteful gibberish.

[praveen196]

@simonfa Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[simonfa]

HP OfficeJet Pro 8725.

Thanks

[asmita6658]

Hi @simonfa

Please try these steps - HP Printers - Unexpected Text Prints

Let me know how that goes. 

[simonfa]

I've already followed those steps except servicing.

The print job doesn't appear in my print queue and I can print fine from my computer. Just getting these extra prints.

Sometimes the prints say mstshash=Administr.

The only company with direct access to my printer as far as I'm aware is HP - through the HP Instant Ink program - could this be causing a vulnerability in my network?

[asmita6658]

@simonfa

Let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

[simonfa]

I've tried that. We'll wait and see if the phantom prints stop.

There's no update on the web app, so I've tried updating the apps on the printer.

Thanks

[praveen196]

@simonfa 

Thank you for the update.

If the issue still persists, please contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[simonfa]

Didn't work. Still getting prints. Will give them a call when I get a chance.

Thanks

[Gunter_Uth]

I am getting the same Error. Google search has shown me this post on github

https://github.com/olipo186/Git-Auto-Deploy/issues/221

seems to be an security issue on HPs side...

we are trying the following: Use HP Utility set an admin password and turn off any web services.