Green text on printer

[JB102]

Hp Photosmart c6180, All in one.

My printer always writes green colour when writing pdf files.

All other files - word for instance is ok.

I can send you a file where I have the problem.

[JB102]

I now answer myself 🙂

The problem started about 14 days ago. Before there were no problems at all.

I have had this printer for many years.

In other prints (from my bankaccount), I now see that expenses (red text) is very "blurred" and difficult to read.

So it is both a green problem and a red problem.

[Raj1788]

@JB102

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Are you facing the same issue while making a copy?

Did you try printing from a different application?

If you are facing the same issue, follow the below steps.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Let's try cleaning the print head.

1. Press the Setup button.

2. Press the down arrow button until Tools is highlighted and then press OK.

3. Press the down arrow button until Clean Printhead is highlighted and then press OK. A test page is printed.

4. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.

5. Open the Printer Toolbox. There are two ways to do this:

   • Open HP Solution Center. Select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox.

   • Open Printers and Faxes in the Windows Control Panel, then right-click your printer icon and choose Properties. Click Printing Preferences. Click the Features tab, then click the Printer Services button.

6. The Printer Toolbox opens. On the Device Services tab, click Clean the Printheads, then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.

7. If cleaning the printheads once does not help, follow the directions in step 6, but use the next level of cleaning.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JB102]

First thank you for trying to help me, but I still have the problem.

Making a copy works fine: The copy is in black colour.

I have made a hard reset of printer. I have cleaned the printheads in 2 levels and I have adjusted the printheads.

Print from Word and excel is ok, but not adobe, AcroRd32.

Maybe the error is here, I don't have licence to adobe, but It is possible to  make a pdf file from word.

After I have cleaned the print heads the result is shown below , I think red colour is missing ? :

Finally my system is as follows : Windows 8 (that is upgraded to windows 10), 64 bit , 8 GB RAM.

[Raj1788]

@JB102

Appreciate all your time and efforts!

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!