HB tango paper jam

[NewshaShaghaghi]

I have a Hp tango I haven’t used it that much. Recently started it up and it saying that there’s a paper jam when there isn’t. I have restarted it… Downloaded the HP Smart app. I feel like I’ve done everything and it keeps saying that there’s still a paper jam. I don’t understand. 

[A_Gayathri]

Hi @NewshaShaghaghi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Tango X reports a paper jam when there's no visible jam. 

Here are a few troubleshooting steps to help resolve the issue:
 

1. Check for Hidden Paper Fragments

• Even small scraps of paper can trigger a paper jam warning. Open all accessible areas of the printer, including:
  • Paper input tray and output areas.
  • Inside the cartridge access area (you may need to remove the cartridges for a better look).
  • Rear of the printer (if it has a rear access door).
  • Use a flashlight to carefully check for any bits of paper or debris.

2. Reset the Printer

• Sometimes resetting the printer can clear the jam message:
  • Unplug the printer while it's on.
  • Wait for about 1-2 minutes.
  • Plug it back in and turn it on.

3. Inspect the Rollers

• Dust or debris on the paper feed rollers can cause the printer to think there's a jam:
  • Gently clean the rollers with a lint-free cloth lightly dampened with water.
  • Manually rotate the rollers to ensure they move smoothly.

4. Update Firmware Update the firmware on an HP printer

• Ensure your printer has the latest firmware. Using the HP Smart app:
  • Go to Settings > Printer Maintenance > Update Printer.

5. Re-seat the Cartridges

• Sometimes an improperly seated ink cartridge can cause error messages like this.
  • Open the cartridge access door, remove both cartridges and carefully reseat them.

6. Use HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool for a deeper diagnostic check. It may identify and fix issues that are not obvious.

7. Check for Obstructions in the Paper Path

• Sometimes there can be tiny objects (like clips or dust) obstructing the sensors. Check the entire paper path and clean it with a soft, lint-free cloth.

8. Reset Paper Jam Error 

• In some cases, the paper jam error may need to be reset:
  • Turn off the printer.
  • Hold the power button for 15 seconds.
  • Turn the printer back on.

Refer to this document: HP Tango X User manaul

HP Tango Printers - Paper Jam Error
 

I hope this helps. 

Take care and have a good day.

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