HELP! Printer Busy During Alignment

[Gra007]

I have just set up new 2700 series printer. It prints OK, but the 'i' is lit and it says about running alignment. But when I click Print Alignment page I get a 'Printer Busy' message. It still prints the page and I put the page on the scanner and run alignment. It flashes up 'Printer Busy' again, but runs the scan. This time the 'Printer busy' message is still there and offers just two choices: 'Try again' or 'Cancel'.

I have checked the printer's status and it is 'ready'. I have checked to see if there are any print jobs waiting but there are none. How can I clear 'Printer busy' (and why is it saying that when it isn't) so I can run alignment?

[Gra007]

Any help or advice would be very welcome, please🥺🙏

[Betty0610]

@Gra007

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Gra007]

Many thanks, Betty. I had a phone session with support, but the problem still persists, so this may be the answer. I am away on business, but will try your advice when I return.

[Betty0610]

Sure, do keep us posted 🙂