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‎05-25-2016 10:05 AM

HP Recommended
Product: inkjet 3630
Operating System: Microsoft Windows XP

MY INKJET 3630 WILL NOT MOVE CARRIAGE ON PRINTER TO ENABLE ME TO CHANGE INK CARTRIDGES SO EVIDENTLY WILL NOT PRINT OR SCAN A DOCUMENT  CANNOT SEE OR FIND ANY OBSTRUCTION AFFECTING THE PRINTER - CAN SOMEONE PLEASE HELP ME i AM AT A LOSS WHAT TO DO

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2016 07:34 AM

HP Recommended

Hi @She1,

 

Thank you for joining the HP Forums! 

 

I noticed your post that your HP 3630 printer will not move the ink carriage. I am happy to help! 

 

Please try the steps within this carriage jam guide, An 'E3' Error Displays (Carriage Jam), and let me know what happens! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this guide helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-26-2016 07:34 AM

HP Recommended

Hi @She1,

 

Thank you for joining the HP Forums! 

 

I noticed your post that your HP 3630 printer will not move the ink carriage. I am happy to help! 

 

Please try the steps within this carriage jam guide, An 'E3' Error Displays (Carriage Jam), and let me know what happens! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this guide helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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