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‎03-24-2020 04:59 PM

HP Recommended
Product: HP Deskjet 2624
Operating System: Microsoft Windows 10 (64-bit)

I waited on hold for 30 minutes and when I finally got a real person she immediately transferred me to a robot who simply told me to solve my issue online. Needless to say I'm frustrated.

Here is the error I'm seeing:

save.PNG

PLEASE HELP, i need to print important documents

 

thanks

2 REPLIES 2

‎03-24-2020 05:26 PM

HP Recommended

@mitchhh--2 

 

Where did you buy your printer ? Same country or different ?

 

HP 65 and HP 65XL cartridges are for printer sold in North America and Asia Pacific (excluding India, China, and Indonesia).

 

Regards.

BH
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‎03-24-2020 05:45 PM - edited ‎03-24-2020 06:42 PM

HP Recommended

Thanks for the response. I got it in North America.

 

Is there maybe a firmware update I can force?

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