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‎02-10-2016 01:15 AM

HP Recommended
Product: HP OfficeJet 4650
Operating System: Microsoft Windows 10 (64-bit)

I am so frustrated.  I purchased this printer 10 days ago and hooked it up.  Was working fine.  Printed several things then one day in the middle of printing forms out it just started acting up.  I have tried several things to correct issue but nothing resolves it.  It will print the first page (1 of 7) but then it just gives me a blank sheet for page 2 and then stops.  What is going on?  Please help.  I am set up hp instant ink and I have wasted several prints trying to fix this issue.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2016 02:55 PM

HP Recommended
To all those having this problem with Windows 10. Ryan at HP helped me figure out that it was the Edge browser that was causing problems. I thought I was using Internet Explorer but it was Edge. Try using Internet Explorer or Chrome. It solved the problem for me. Thanks Ryan at HP!

View solution in original post

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6 REPLIES 6

‎02-10-2016 04:44 AM

HP Recommended

Hi,

 

Thanks for using the forum.

 

Can you download and install the FULL feature printer software for Win 10?

 

http://support.hp.com/gb-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930/...

 

 

Hope that helps.

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-10-2016 01:29 PM

HP Recommended

I did the download but it did not help.  Any other suggestions?

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‎02-10-2016 02:55 PM

HP Recommended
To all those having this problem with Windows 10. Ryan at HP helped me figure out that it was the Edge browser that was causing problems. I thought I was using Internet Explorer but it was Edge. Try using Internet Explorer or Chrome. It solved the problem for me. Thanks Ryan at HP!
Was this reply helpful? Yes No

‎02-10-2016 06:15 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-11-2016 09:05 AM

HP Recommended
Thank you @greenturtle for trying to help
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‎07-12-2016 11:53 AM

HP Recommended

I have renstalled the latest HP 4500 software update and have yet to check it out. Thank you.

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