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‎04-17-2020 08:42 PM

HP Recommended
Product: deskjet 3630
Operating System: Microsoft Windows 10 (32-bit)

Printer prints blank pages

  • has ink
  • connected usb and wifi
  • has ink
  • have reinstalled, tried on two computers
  • updated firmware, software
  • test pages are blank, flat-bed copy blank
  • can scan back to computer
  • printer makes the noises of printing but nil black or coloured ink comes out.

 

IS it done and ready for to bin, or have I missed something?

 

1 REPLY 1

‎04-21-2020 04:19 AM

HP Recommended

@J9NLZ, Welcome to HP Support Community!

 

I see that you are experiencing print quality issues on the printer and I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document  Printer Prints a Blank Page or Does Not Print Black or Color Ink and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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