HO OfficeJet 5255 (all in one) has "remove and reinstall the indicated cartridge..."

[Kimdawny]

Printer purchased Aug 2018.  I replaced my printer cartridges soon after and got this message after 1/4 or page printed, "Remove and reinstall the indicated cartridge, making sure it is correctly installed.  If this message continues to appear, replace the indicated cartridge."  The cartridge (black, 63) is full.

I have removed and reinstalled.  I have hard booted (upplugged both ends and plugged it back into a wall outlet).  Cleaned surfaces.  Need the next step to make this thing print!

Thanks

[Betty0610]

@Kimdawny

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Please let us know if this happens while making a copy too.

You can try updating the Printer firmware from here: https://support.hp.com/in-en/document/c02919168

The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.

1. Gather the following materials:

   • Clean, dry foam-rubber swabs or a clean, lint-free cloth

   • Distilled or bottled water (tap water might damage the ink cartridge or the printer)

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves slightly to the left.

   Figure : Opening the ink cartridge access door

3. Wait until the printer is idle and silent before you continue.

4. Disconnect any cords connected to the printer, such as the power cord and USB cable.

5. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

6. Hold the ink cartridge by its sides.

   Figure : Cleaning the carriage contacts

7. Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).

      CAUTION: 

   Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

8. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Inserting the ink cartridge

9. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

10. Repeat these steps to clean and then reinsert the other ink cartridge.

11. Close the ink cartridge access door.

12. Reconnect the power cord or USB cable to the printer, if needed.

13. Turn on the printer if it does not turn on automatically.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!