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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- HP 1102W no longer works wirelessly to macbook pros and our ...

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09-17-2022 09:22 PM
This is an ongoing issue for about 6 months. Our HP 1102w used to work seamlessly with our two macbook pros and our imac. Then it didn't. We have the error that the printer is offline. We can still use the printer via a cable, except no way to do this with the imac unless we buy a 100 foot cable.
I downloaded a new driver for mac today (dated Aug 2022), went on System Preferences, added the laserjet and opened options & supplies. When I click on utilities and say "open printer utility", nothing happens.
I printed a device configuration page and it says:
Network Information
Status = Not connected
Direct Print Configuration
Direct Print = Off
I have no clue how to connect the printer to our network. HP seems to only wish to support Windows users.
09-22-2022 02:45 AM
@MReaddy
Welcome to the HP Support Community.
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign and then delete the printer.
Click the Plus sign and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee