HP 2600 All-In-One-Printer 'printing' blank pages.

[Eagle-1-Niner]

Printer 'prints' but pushes out blank pages. Spending HOURS going around in circles with HP Help (and the chat bot) but cannot resolve the issue. New cartridges installed. Still not printing. 

[Betty0610]

@Eagle-1-Niner

Welcome to the HP Support Community.

Are you able to copy?

Try the steps from here: https://support.hp.com/my-en/document/c05379368

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Eagle-1-Niner]

Hi Betty0610, I can SCAN without issue. I will try to COPY when I get back to the printer and advise.

Thanks.

[Eagle-1-Niner]

hello again Betty0610, I just tried to COPY from a doc on the scanner.

The printer goes through the motions of printing. Paper loads/feeds, Printer Head sweeps L-R.

But blank page produced.

[Betty0610]

ok, did you try the steps mentioned in the link?

[Eagle-1-Niner]

I think I have already exhausted the basic troubleshooting suggestions.

The cartridges are new and have possibly only printed a dozen word documents.

Ink levels are almost full.

I cannot print a calibration page as the printer prints blank sheets.

I wanted to delete my settings in the printer to restore it to factory settings.

[Betty0610 · Accepted solution]

It could be a cartridge too. Do you have any other set of inks with you?

[Eagle-1-Niner]

Yes it was the cartridges. I removed the existing cartridges and soaked in hot water. I loaded the cartridges in the printer and managed to print a page in faint colour.

I bought and fitted a new cartridge pack and now the printer prints normally.

New problem now is connecting the printer to my Wifi.

I will start a new ticket for that. 

[Betty0610]

That's great. Please use the HP Smart App to connect your Printer and Computer: https://support.hp.com/in-en/document/ish_2073929-1413451-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!