HP 2620 keeps printing Wireless Quick Start Guide sheets endlessly.

[Bobheylo]

My printer prints the wireless quickstart guide pages, after power on. I can't print anything else because the printer is always "busy" and keeps printing pages. When it runs out of paper, it doesn't respond to the buttons, it remains "busy" but does nothing. I have to unplug the power cable, but when I plug it back in, it starts printing again the quickstart guide pages endlessly.
I have tried turning it off, reinstalling the driver, and ScanDoctor program, nothing has helped.

[Treeko]

Hi @Bobheylo 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issue.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Bobheylo]

Thank you, I tried but it didn't help. The firmware is the latest. No matter what I do, it just keeps printing and printing the wireless quick start guide. I think it's maybe firmware problem, it's like the code is stuck somewhere and got looped. I would try downgrading. I searched for older firmware but could not find any. Can you send me an old one?