HP 2622 Printer only printing in black and white from Apple mobile devices (iPhone & iPad)

[PaulHallett]

Hi,

thanks - I have no messages in my mailbox tbo?

[PaulHallett · Accepted solution]

Solution found!!

So - after a LOT of messing around, including a complete factory reset of my iPad and other apple devices - no progress..

But - after replacing both black and colour cartridges (even though ink has not run out of either) all of a sudden the apple devices all now show print preview in colour and allow colour printing!

Not a clue why this is the case, but neither Apple or HP could fix the problem. Luckily HP had sent me new ink cartridges for instant ink - well the colour one anyway - and the black one turned up in the post yesterday. 
Printer was reporting 2/3bar for both old cartridges. But automated HP ink subscription email told me to replace my cartridges anyway. 

[Mowitch]

Thank you for finding a solution, I just purchased my ink on Monday and printed 7 pages with color, now my black is low and printing black and white. I had Amazon replace the ink so hopefully it works