HP 3050 Region Code reset - cartridge discontinued in Brazil

[VictorZB]

I own a deskjet 3050 j610 series, which uses cartridge number 61 but it is not available in Brazil anymore, where I live.

So I installed a substitute cartridge number 122. After installing new cartridge 122 I got an error message and the printer do not print.

I got the below information from the HP software installed in my computer (ctrl+shift+right click on ink level information):

"For use in conjunction with support personnel only

Provide info below to support personnel

Printer SN: [edit]
Total Page Count: 826
TriColor Ink ID: D07E5F440E5533AF
Black Ink ID: F854C3E41224D389
RX(last 4 digits):

Enter reset code provided by support personnel

41 42 43 44 45
51"

Can anybody help me to solve this issue? I believe I just need the RX(last 4 digits) code to change printer region. I cant get support from HP Brazil for this printer.

Thank you!

[A_Gayathri]

Hi @VictorZB,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[VictorZB]

Hello, I sent you a private message with the information you requested.

Thank you

[A_Gayathri]

@VictorZB,
Thank you for your reply please try sending it aging we did not receive the message in Private

[VictorZB]

Dear Gaya1239, I sent you some messages in private with the data you asked but I got no answer. It was on 08-12-2023 and also 08-15-2023. Should I send the data here?

[Irfan_06]

Hi @VictorZB,

As you have already sent the information required via PM and we did not receive it. 

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support